HOW DO I RETURN GOODS ?
Counting from the date your order is received, you have 15 (fifteen) working days in which to return the products ordered.
Returns to shops are not accepted. Returns can only be made by adhering strictly to the procedure below.
If the above conditions are met, the total amount of the items returned, including VAT, will be refunded.
Your refund will take effect within thirty (30) days of receiving the items. You will be refunded by crediting the bank account used for your payment.
No, items can only be returned on the normal items, special discounted items are often out of stock and in limited quantity so for us it’s impossible to guarantee the change/return of the item.
No, items can only be returned following the procedure described above.
You will receive an email as soon as your parcel is received at our logistics centre. If you have not received an email confirming receipt within 10 days of returning your items, please contact the Customer Service Department and we will get back to you as soon as possible. We would recommend including your parcel reference number with your message.
On receipt of your parcel, if you see that the packaging is showing signs of damage, you may either : refuse the parcel, in which case it will be returned straight to our logistics centre : or ask for it to be delivered to your post office so that you can open it in the presence of an authorised officer. If your parcel has been accepted by an unknown third party, you can fill in the Post Office contact form. A customer advisor will look into your request and you will be sent a response within 2 working days.
In any case, you may not accept the parcel whilst expressing reservations.
Merci pays particular attention to the quality of its products. However, should you find any fault despite all the quality checks carried out, please inform us of this problem so that we can send you a replacement or a refund. Please follow the returns procedure and state the reason for returning. If we accept the fault, you have the choice of re-ordering your item (subject to availability) or taking a refund. Return charges will be at our expense.